Insights FAQ
Frequently asked questions on Octaura Insights products.
- What is the Octaura Insights Platform?
- How do I look at trends over a date range instead of a single day?
- I don’t agree with the data shown on screen. Am I able to challenge it?
- What do OLS, OLM, and OP mean?
- How do I download the data from the Insights Platform Screens?
Troubleshooting
Troubleshooting guides for Octaura users.
- How do I reset my password?
- I am getting an error when trying to log in.
- I have a new phone and can't log in
- How come I didn’t receive my daily data email?
- My data file file wasn’t available at 4:30
Reporting
Questions related to daily reporting and files.
- How do I add more recipients to my firm's data file?
- What delivery options are available for receiving our data files?
- Can you remove a loan that has been paid down, refinanced, or otherwise retired from data files?
- How do I add new loan issues to data files?
- How do I submit a data reference challenge?