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title: Help Center
description: Help Center
---

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- [Click to view your Support Tickets](https://help.octaura.com/tickets)
- [Contact us](https://help.octaura.com/contact-us)

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### [Insights FAQ Frequently asked questions on Octaura Insights products.](https://help.octaura.com/knowledge/insights-faq?hsLang=en)

- [What is the Octaura Insights Platform?](https://help.octaura.com/knowledge/what-is-the-octaura-insights-platform?hsLang=en)
- [How do I look at trends over a date range instead of a single day?](https://help.octaura.com/knowledge/how-do-i-download-the-data-from-the-insights-platform-screens-0-0-0-0-0-0-0-0-0-0-0-0?hsLang=en)
- [I don’t agree with the data shown on screen. Am I able to challenge it?](https://help.octaura.com/knowledge/how-do-i-download-the-data-from-the-insights-platform-screens-0-0-0-0-0-0-0-0?hsLang=en)
- [What do OLS, OLM, and OP mean?](https://help.octaura.com/knowledge/how-do-i-download-the-data-from-the-insights-platform-screens-0-0-0-0-0?hsLang=en)
- [How do I download the data from the Insights Platform Screens?](https://help.octaura.com/knowledge/how-do-i-download-the-data-from-the-insights-platform-screens?hsLang=en)

[See more](https://help.octaura.com/knowledge/insights-faq?hsLang=en)

### [Troubleshooting Troubleshooting guides for Octaura users.](https://help.octaura.com/knowledge/troubleshooting?hsLang=en)

- [How do I reset my password?](https://help.octaura.com/knowledge/how-do-i-reset-my-password?hsLang=en)
- [I am getting an error when trying to log in.](https://help.octaura.com/knowledge/i-am-getting-an-error-when-trying-to-log-in?hsLang=en)
- [I have a new phone and can't log in](https://help.octaura.com/knowledge/i-am-getting-an-error-when-trying-to-log-in-0?hsLang=en)
- [How come I didn’t receive my daily data email?](https://help.octaura.com/knowledge/my-data-file-file-wasnt-available-at-430-0?hsLang=en)
- [My data file file wasn’t available at 4:30](https://help.octaura.com/knowledge/my-data-file-file-wasnt-available-at-430?hsLang=en)

[See more](https://help.octaura.com/knowledge/troubleshooting?hsLang=en)

### [Contact Support How to contact Octaura support.](https://help.octaura.com/knowledge/contact-support?hsLang=en)

- [How do I contact Trading Support?](https://help.octaura.com/knowledge/how-to-i-contact-trading-support?hsLang=en)
- [How do I contact Insights Support?](https://help.octaura.com/knowledge/how-to-i-contact-trading-support-0?hsLang=en)

[See more](https://help.octaura.com/knowledge/contact-support?hsLang=en)

### [Reporting Questions related to daily reporting and files.](https://help.octaura.com/knowledge/reporting?hsLang=en)

- [How do I add more recipients to my firm's data file?](https://help.octaura.com/knowledge/how-can-octaura-price-op-and-octaura-liquidity-metrics-be-delivered-0?hsLang=en)
- [What delivery options are available for receiving our data files?](https://help.octaura.com/knowledge/how-can-octaura-price-op-and-octaura-liquidity-metrics-be-delivered?hsLang=en)
- [Can you remove a loan that has been paid down, refinanced, or otherwise retired from data files?](https://help.octaura.com/knowledge/can-you-remove-a-loan-that-has-been-paid-down-refinanced-or-otherwise-retired-from-data-files?hsLang=en)
- [How do I add new loan issues to data files?](https://help.octaura.com/knowledge/how-do-i-add-new-loan-issues-to-data-files-op-and-olm?hsLang=en)
- [How do I submit a data reference challenge?](https://help.octaura.com/knowledge/how-do-i-submit-a-data-reference-challenge?hsLang=en)

[See more](https://help.octaura.com/knowledge/reporting?hsLang=en)

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Need live support? Call or email us below:

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Data Support 

[datasupport@octaura.com](mailto:datasupport@octaura.com)

Trading Support

[support@octaura.com](mailto:support@octaura.com)

 

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